“Brands have to do a better job creating [artificial intelligence] experiences that customers find personalized, helpful and worthwhile.” – Florian Huebner – Love them or hate them, chatbots are here to stay. Turns out that there’s one specific situation where customers...
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“We don’t need any additional advances in technology to be able to have enormous effects on productivity and wages. What we do need is some significant changes in business processes. We need to rethink the way work gets done.” –...
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“It is inhumane, in my opinion, to force people who have a genuine medical need for coffee to wait in line behind people who apparently view it as some kind of recreational activity.” – Dave Barry – The Green Mermaid...
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