Friday, August 25, 2023
When I walked into my local post office with a pile of 50+ boxes and padded mailers, it would have been very easy for the trainee at the counter to go into defense mode. Yet neither she nor her training...
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Writings
Thursday, August 24, 2023
“Human decisionmakers are riders traveling across obscured terrain with little or no ability to assess the powerful beasts that carry and guide them.” – Richard J. Danzig – Moral crumple zones. Kill webs. Decision support tools. These are but a...
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Wednesday, August 23, 2023
“Contrary to popular wisdom, the three little words people have the most difficulty uttering are actually ‘I don’t know.’ ” – Art Markman, PhD – Know-it-alls aren’t aways as easy to spot as you might expect. Yet, even when you...
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