Tuesday, July 20, 2021

“Brands have to do a better job creating [artificial intelligence] experiences that customers find personalized, helpful and worthwhile.”
– Florian Huebner –

Love them or hate them, chatbots are here to stay. Turns out that there’s one specific situation where customers almost always are pleased to chat with a bot. To learn more, Click here for the research summary Trust me, I’m a bot – repercussions of chatbot disclosure in different service frontline settings.

Stay safe. Stay healthy. Be strong. Lead well.