Remember the excitement you felt about getting a new item . . . and then that sinking disappointment when it was unavailable? This is a “jilt” and recent research from the Penn State Smeal College of Business shows that this experience “drives [people] to no...
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You (yes, you) probably need a better onboarding process for your new hires as the average company loses “1 in 6 of their new hires each month for the first three months.” Even more troubling is that roughly “one-third of the new hires...
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“You’re going gangbusters” is what the senior manager told her team member to recognize their effort. The employee’s unexpected response? “I’m sorry, but I don’t know what that means.” Leaders often assume that their communications are clear and understood. Unfortunately, language is...
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