People always want to change things. Yet, while change is frequently imperative, change solely for the sake of change is a seductive trap. The next time someone proposes substantial change gently pose this challenge: Paint me a picture, with as...
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“Effective questions should expose the range of unexplored possibilities that may be hiding just below the surface of the problem at hand.” – Deputy Dean Bill Nault, USNWC – How well posed are your questions and how curious is your...
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“The first step in lasting persuasion or influence is to acknowledge that you can’t get a person to do something they don’t want to do — at least not in the long term and not without them regretting it later.”...
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