“By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense.” – John Bowe – Responding to rudeness with curious questions rather than defensive reactions...
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“I do desire that we may be better strangers.” – Shakespeare, As You Like It, Act 3, Scene 2 – The Bard may not be your first choice for workplace repartee yet his brilliance extended beyond romance and tragedy into...
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“A collective noun is a countable noun that refers to a group of people or things.” – Adam Jacot de Boinod – “Hey, you guys!” is a catch-all phrase many of us have uttered at some point. Yet effective leaders...
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