“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
Read More
“We know that when a situation feels out of our control, how we manage our reaction to the situation matters.” – Dr. Natalie Christine Dattilo – Glass half full or glass half empty? It’s easy to believe that optimism is...
Read More
“People seemed to imagine that revealing something meaningful or important about themselves in conversation would be met with blank stares and silence, only to find this wasn’t true in the actual conversation.” – Dr. Nicholas Epley – Small talk can be...
Read More