16 Aug 2019
When leaders talk about communication, all too often what they really mean is “People need to listen to what I’m telling them.” This isn’t communication, it’s a one-way flow of information and I have a few thoughts about how to...
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09 Feb 2018
Right now you feel anxious because you’ve sent an e-message (email, text, etc.) and you haven’t yet received a reply. But don’t worry, you’re not alone with feeling this way. Face-to-face conversation response time is 200 milliseconds and, with e-messages...
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