I’ve previously written about the link between humor and conflict diffusion (reminder: they’re both handled by the same part of your brain). Now, a recent study recounted in the Harvard Business Review shows that well executed humor will also make you...
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“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising. Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...
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“Products, services, processes, and marketing strategies can all be easily copied in a matter of weeks or months. The only true, sustainable competitive advantage that remains today is a winning culture.” – Matt Tenney – Mindfulness Monday courtesy of Matt Tenney,...
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