“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
Read More
“But life just carries on, even when I’m not there.” – Mick Jones – Yesterday was World Mental Health Day and research from SHRM (Society for Human Resource Management) shows that 1 in 4 employees feel down, depressed or hopeless...
Read More
“Even if you think that culture is just that “squishy sh*t”, you’ve got to be honest that it’s difficult to understand enemy intent, analyze how best to train an allied force or comprehend the will of the people if can’t...
Read More