employees are customers Archives

Tag: employees are customers

18 Apr 2018

Why Making the Harder Choice Is the Right Choice

As the Rwandan genocide raged in the spring of 1994, Paul Rusesabagina, assistant general manager of the Hotel des Mill Collines, sheltered over 1,200 refugees from a genocide that claimed between 500,000 and 1 million Tutsi lives. During World War...

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04 Apr 2018

Angry Villagers Are Coming For Your Employees – What Will You Do?

Recently, I found myself in a six-hour holding pattern waiting to board a repeatedly delayed flight. After about three hours into the ordeal, passenger patience had evaporated, and people began to take out their frustrations on the sole gate attendant....

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