Let’s touch base on that no-brainer, game changer that you need to pick up and run with… whew! I’ve previously admitted that I’m a recovering business jargon junkey so any time I see a new list of overused phrases I...
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When leaders talk about communication, all too often what they really mean is “People need to listen to what I’m telling them.” This isn’t communication, it’s a one-way flow of information and I have a few thoughts about how to...
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You offer a service or a product – but do you offer your customers an experience? It’s been 20 years since the classic HBR article “Welcome to the experience Economy” was penned which is just about enough time for its...
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