When leaders talk about communication, all too often what they really mean is “People need to listen to what I’m telling them.” This isn’t communication, it’s a one-way flow of information and I have a few thoughts about how to...
Read More
You offer a service or a product – but do you offer your customers an experience? It’s been 20 years since the classic HBR article “Welcome to the experience Economy” was penned which is just about enough time for its...
Read More
“The truth is rarely pure and never simple.” – Oscar Wilde – When you work with people long enough, you begin to understand that everyone views the world through their own unique filter which often turns an objective untruth into...
Read More