You offer a service or a product – but do you offer your customers an experience? It’s been 20 years since the classic HBR article “Welcome to the experience Economy” was penned which is just about enough time for its...
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“If you think it’s expensive to hire a professional, wait until you hire an amateur.” – Red Adair – If you’ve been struggling to find quality hires you’re not alone as the Army missed its 2018 recruiting goal by 6,500...
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“The truth is rarely pure and never simple.” – Oscar Wilde – When you work with people long enough, you begin to understand that everyone views the world through their own unique filter which often turns an objective untruth into...
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