“Brands have to do a better job creating [artificial intelligence] experiences that customers find personalized, helpful and worthwhile.” – Florian Huebner – Love them or hate them, chatbots are here to stay. Turns out that there’s one specific situation where customers...
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Why do we still cling to the fable of presenteeism? Why do we accept “conventional wisdom” at face value? If these questions interest you, then Click here for my article Myths, Presenteeism and the Return to Work then enjoy a...
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“There’s a lot of automation that can happen that isn’t a replacement of humans but of mind-numbing behavior.” – Stewart Butterfield – Automation is a complicated issue with benefits such as the “productivity effect” and drawbacks like the “displacement effect.”...
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