“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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“There is a powerful disruption coming; perhaps, the most powerful since computerized transaction processing was invented in 1964.” – Alfred Chuang – Many data-centric companies are focused on predicting their customer’s behavior and preferences. Yet what if you could also...
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We live in the Exponential Age and our world is changing at a dizzying pace. Are you striving to adapt or simply fossilizing in place? To go deeper, Click here for my article Stakeholder Capitalism: Coking Soon to Your Organization....
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