Labor (an unnecessarily sterile term for PEOPLE) is in short supply. Yet what if you could attract and retain employees that would 2X your net income and boost your organization’s profitability by 30%? If those data points from a 2018...
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The world is changing rapidly which means forward-looking leaders are comprehensively reevaluating what role their organization must play for stakeholders. Larry Culp, CEO of General Electric recently summarized this quite succinctly when he said: Increasingly, recruitment and retention is about...
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“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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