The world is changing rapidly which means forward-looking leaders are comprehensively reevaluating what role their organization must play for stakeholders. Larry Culp, CEO of General Electric recently summarized this quite succinctly when he said: Increasingly, recruitment and retention is about...
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“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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“There is a powerful disruption coming; perhaps, the most powerful since computerized transaction processing was invented in 1964.” – Alfred Chuang – Many data-centric companies are focused on predicting their customer’s behavior and preferences. Yet what if you could also...
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