“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising. Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...
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Individuals with purpose not only make more money – they also live longer. But what about businesses? Consider the case of CVS, who in February 2014, announced that it would no longer sell cigarettes as the sale of tobacco was inconsistent with their purpose. This...
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“The fault, dear Brutus, is not in our stars, but in ourselves.” – William Shakespeare, Julius Caesar – Thinkful Thursday is courtesy of the Army Heritage Center Foundation