When leaders talk about communication, all too often what they really mean is “People need to listen to what I’m telling them.” This isn’t communication, it’s a one-way flow of information and I have a few thoughts about how to...
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Every day, a great deal of your job involves communication. Receiving information, moving it around, and getting it to where it needs to go so that you can digest the next set of bits and bytes. Unfortunately, that process is...
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How committed are your customers to the success of your organization? They’re probably not as committed as you’d like—but what if you could change that? And what if you defined a customer as “anyone whose actions affect your results”? This...
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