“Brands have to do a better job creating [artificial intelligence] experiences that customers find personalized, helpful and worthwhile.” – Florian Huebner – Love them or hate them, chatbots are here to stay. Turns out that there’s one specific situation where customers...
Read More
“Fostering resilience is going to be an ongoing task for management and human resources professionals.” – Prof. Patrick Flynn – The idea of resilience as part of your culture doesn’t get much attention but perhaps it should. To learn more...
Read More
“Routine kills our memory for respective intervals. If nothing meaningful has happened, we don’t have anything our brain can record, and time subjectively shrinks.” – Marc Wittmann, PhD – Remember how the days seemed to stretch forever when you were...
Read More