10 Nov 2021
“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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03 Nov 2021
“We know that when a situation feels out of our control, how we manage our reaction to the situation matters.” – Dr. Natalie Christine Dattilo – Glass half full or glass half empty? It’s easy to believe that optimism is...
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28 Oct 2021
“Narrative… equips our brain to run the scientific method of practical prediction and experiment, making educated guesses that we refine by trying them through action.” – Angus Fletcher and Thomas Gaines – Logic and process are critical tools in your...
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