The leader of a large organization once told me that “Surprises are the worst thing for a manager.” Unsurprisingly, that individual viewed their job through a conservative lens focused primarily on risk-mitigation. (This also highlights the contrast between management and...
Read More
“The history of warfare is insignificant unless one knows what the fighting was about.” – Lewis Bernstein – Do you and your team know: a) What you’re fighting for; b) Why you’re fighting; and c) What victory looks like? While...
Read More
“Questions can illuminate and help the group gain a common understanding of a problem.” – Prof Peg Klein – Questions matter and frameworks like “5 Whys” are wonderful tools to channel the power of inquiry. And the way that a...
Read More