Tuesday, December 10, 2019

“Thinking about the bot as a frontend representative of your product or service can make a lot of sense, and having a delightful bot that provides a useful service can generate strong attachment to your brand.”
– Amir Shevat –

It’s no longer possible to talk about customer service without also discussing chatbots. They’re more affordable than you think and, when integrated as part of a comprehensive customer service plan, they are an excellent supplement to your human team. Click here for a high level overview about the current state of chatbots and as you plan for 2020 and beyond consider that your next customer service superstar just may be a few lines of code.