Tag: customer service

Tuesday, June 2, 2020

“Adaptability is about the powerful difference between adapting to cope and adapting to win.” – Max McKeown – Right now everyone wants to know how they can successfully adapt their organization to not only survive but thrive. The answer is different...

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Tuesday, December 17, 2019

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos – Are you competing against Amazon? (And if you answered “no” are you sure?) Over...

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Tuesday, December 10, 2019

“Thinking about the bot as a frontend representative of your product or service can make a lot of sense, and having a delightful bot that provides a useful service can generate strong attachment to your brand.” – Amir Shevat –...

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