“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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“They turned our power down, And drove us underground – But we went right on with the show…” – Billy Joel, Miami 2017 – On Sunday, an outage with ISP Centurylink unexpectedly took down 3.5% of the internet affecting companies...
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“Adaptability is about the powerful difference between adapting to cope and adapting to win.” – Max McKeown – Right now everyone wants to know how they can successfully adapt their organization to not only survive but thrive. The answer is different...
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