Tag: customer service

Friday, September 27, 2019

You want to make it easy for your customers to do business with you… right? But how well do you understand the user experience let alone the difference between “bad” and “good” design. A Belgian design company asked itself this...

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Tuesday, August 13, 2019

“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” – Buckminster Fuller – In 2019, 61% of all CEOs plan to increase their technology spending in order...

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Friday, August 9, 2019

You offer a service or a product – but do you offer your customers an experience? It’s been 20 years since the classic HBR article “Welcome to the experience Economy” was penned which is just about enough time for its...

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