Tag: customer service

Wednesday, November 10, 2021

“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...

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Tuesday, September 1, 2020

“They turned our power down, And drove us underground – But we went right on with the show…” – Billy Joel, Miami 2017 – On Sunday, an outage with ISP Centurylink unexpectedly took down 3.5% of the internet affecting companies...

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Tuesday, June 2, 2020

“Adaptability is about the powerful difference between adapting to cope and adapting to win.” – Max McKeown – Right now everyone wants to know how they can successfully adapt their organization to not only survive but thrive. The answer is different...

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