When you conduct terminations, “firing people in humane and caring ways is best for the organization, the people doing the firing, and those who are sent packing.” This wisdom comes courtesy of Dr. Robert Sutton, who has found that leaders who...
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82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting,...
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As the Brits say, “Mind the gap.” Your organization most likely has an “accountability gap” that’s created a gulf between what employees expect from their leaders and the leaders’ actual, measurable performance. Only 52% of those surveyed were satisfied with...
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