How committed are your customers to the success of your organization? They’re probably not as committed as you’d like—but what if you could change that? And what if you defined a customer as “anyone whose actions affect your results”? This...
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When you and your team win, do you know why? Conversely, when you fail, do you have any idea how close you came to winning? Today’s leaders are expected to deliver results in an era of unrelenting, exponential change. This...
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If you were a leader in or around the village of Gettysburg, Pennsylvania in early July 1863, your blind spots likely got people killed. We like to think of blind spots as a modern phenomenon, but they’re a part of...
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