Friday, June 2, 2017
82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting, disruptive change.
Meeker pinpoints social media as a key driver underlying our increased expectations of corporate accountability. Translation… You can no longer hide the effects of a subpar organizational culture. The bar has been raised yet again. Can you clear it?