“Turn off your email; turn off your phone; disconnect from the Internet; figure out a way to set limits so you can concentrate when you need to, and disengage when you need to. Technology is a good servant but a...
Read More
“Emotional and social intelligence are what close the gap between wanting to serve and care for team members – and thereby creating a positive emotional climate and a sustainable, high-performance culture – and actually doing it.” – Matt Tenney –...
Read More
“You’re going gangbusters” is what the senior manager told her team member to recognize their effort. The employee’s unexpected response? “I’m sorry, but I don’t know what that means.” Leaders often assume that their communications are clear and understood. Unfortunately, language is...
Read More