Tuesday, July 23, 2024

“Instead of aiming to reduce friction, we can map the experience of a bad actor misusing generative AI to identify critical stages where we can increase it.”
– Henry Ajder –

The explosion of generative AI has brought unprecedented challenges to middle market leaders and a recent article addresses this head-on by introducing the concept of the “perverse customer journey” – a powerful tool for understanding and combating AI misuse. To learn more, Click here for the article What is the ‘perverse customer journey’ and how can it tackle the misuse of generative AI?

Stay safe. Stay healthy. Be strong. Lead well.

Chad