When leaders talk about communication, all too often what they really mean is “People need to listen to what I’m telling them.” This isn’t communication, it’s a one-way flow of information and I have a few thoughts about how to...
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Every day, a great deal of your job involves communication. Receiving information, moving it around, and getting it to where it needs to go so that you can digest the next set of bits and bytes. Unfortunately, that process is...
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You offer a service or a product – but do you offer your customers an experience? It’s been 20 years since the classic HBR article “Welcome to the experience Economy” was penned which is just about enough time for its...
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