“All things being otherwise even relatively equal, the organization with the best emotional climate will win in the marketplace over the long-term every time. The emotional climate of our team starts with the leader’s ability to regulate her own emotions....
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I’ve previously written about the link between humor and conflict diffusion (reminder: they’re both handled by the same part of your brain). Now, a recent study recounted in the Harvard Business Review shows that well executed humor will also make you...
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“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising. Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...
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