“Emotional and social intelligence are what close the gap between wanting to serve and care for team members – and thereby creating a positive emotional climate and a sustainable, high-performance culture – and actually doing it.” – Matt Tenney –...
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“You’re going gangbusters” is what the senior manager told her team member to recognize their effort. The employee’s unexpected response? “I’m sorry, but I don’t know what that means.” Leaders often assume that their communications are clear and understood. Unfortunately, language is...
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Chade-Meng Tan (aka Google Employee #107 and author of Joy on Demand: The Art of Discovering Happiness Within) observed that “noticing is the prerequisite of seeing. What we do not notice, we cannot see.” To begin noticing more, consider reshaping your...
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