“Brands have to do a better job creating [artificial intelligence] experiences that customers find personalized, helpful and worthwhile.” – Florian Huebner – Love them or hate them, chatbots are here to stay. Turns out that there’s one specific situation where customers...
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“Fostering resilience is going to be an ongoing task for management and human resources professionals.” – Prof. Patrick Flynn – The idea of resilience as part of your culture doesn’t get much attention but perhaps it should. To learn more...
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“While [bystander intervention training] is by no means a full solution to the sexual harassment problem, it is an example of what our training should strive to look like.” – First Lieutenant Rebecca Segal, U.S. Army – Sexual harassment is...
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