“Brands have to do a better job creating [artificial intelligence] experiences that customers find personalized, helpful and worthwhile.” – Florian Huebner – Love them or hate them, chatbots are here to stay. Turns out that there’s one specific situation where customers...
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“While [bystander intervention training] is by no means a full solution to the sexual harassment problem, it is an example of what our training should strive to look like.” – First Lieutenant Rebecca Segal, U.S. Army – Sexual harassment is...
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Why do we still cling to the fable of presenteeism? Why do we accept “conventional wisdom” at face value? If these questions interest you, then Click here for my article Myths, Presenteeism and the Return to Work then enjoy a...
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