“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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“Uncertainty has the connotation that things will be negative. It elicits fear. The relationship to possibility is so much more positive.” – Moe Brown – It may be a trite saying, but it’s true that nothing is ever certain. And...
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“We know that when a situation feels out of our control, how we manage our reaction to the situation matters.” – Dr. Natalie Christine Dattilo – Glass half full or glass half empty? It’s easy to believe that optimism is...
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