“The formula for delivering world-class customer service is to offer team members the same level of service that we expect them to deliver to the customer.” – Matt Tenney – Mindfulness Monday courtesy of Matt Tenney, author of The Mindfulness Edge
With Halloween only ten days away, today is the perfect time to consider Greg Bustin’s 10 Scary Questions. As Greg notes, “questions are one of a leader’s most effective tools.” So the very first question you should ask yourself is...
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“A sound leader’s aim is to open people’s hearts, Fill their stomachs, Calm their wills, Brace their bones, And to clarify their thoughts and cleanse their needs, That no cunning meddler could touch them. Without being forced, without strain or...
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