“Looking closely, you’ll likely find a correlation between the engagement of your team members and your ability to give them your full attention and listen wholeheartedly. During your next conversation, can you drop everything and give the other person your...
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In 1918, publicity expert and consultant Ivy Lee significantly improved productivity at Bethlehem Steel by meeting with each senior manager for fifteen minutes each and dispensing only one instruction. The story has been told often, but the advice from this “productivity...
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“The concept of professional courage does not always mean being tough as nails either. It also suggests a willingness to listen to the soldier’s problems, to go to bat for them in a tough situation, and it means knowing just...
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