“The way you approach contacts will make a huge difference to your success.” – Judith Humphrey – Regardless of what you call it, forging new relationship is a must-have skill. And it starts with figuring out how to approach and...
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When I walked into my local post office with a pile of 50+ boxes and padded mailers, it would have been very easy for the trainee at the counter to go into defense mode. Yet neither she nor her training...
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“Human decisionmakers are riders traveling across obscured terrain with little or no ability to assess the powerful beasts that carry and guide them.” – Richard J. Danzig – Moral crumple zones. Kill webs. Decision support tools. These are but a...
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