“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
Read More
“There is a powerful disruption coming; perhaps, the most powerful since computerized transaction processing was invented in 1964.” – Alfred Chuang – Many data-centric companies are focused on predicting their customer’s behavior and preferences. Yet what if you could also...
Read More
“Narrative… equips our brain to run the scientific method of practical prediction and experiment, making educated guesses that we refine by trying them through action.” – Angus Fletcher and Thomas Gaines – Logic and process are critical tools in your...
Read More