82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting,...
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As the Brits say, “Mind the gap.” Your organization most likely has an “accountability gap” that’s created a gulf between what employees expect from their leaders and the leaders’ actual, measurable performance. Only 52% of those surveyed were satisfied with...
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Wednesday evening, the world lost musical icon Chris Cornell, frontman of Soundgarden, Audioslave and Temple of the Dog. That same night, shortly before Chris’s passing, Twitter co-founder and entrepreneur Biz Stone shared his definition of success with the Lancaster Chamber of...
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