“All things being otherwise even relatively equal, the organization with the best emotional climate will win in the marketplace over the long-term every time. The emotional climate of our team starts with the leader’s ability to regulate her own emotions....
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“The primary job of a leader is to serve, empower, and inspire greatness in others.” – Matt Tenney – Mindfulness Monday courtesy of Matt Tenney, author of The Mindfulness Edge
“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising. Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...
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