Monday, January 30, 2017

“All things being otherwise even relatively equal, the organization with the best emotional climate will win in the marketplace over the long-term every time. The emotional climate of our team starts with the leader’s ability to regulate her own emotions....

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Monday, January 23, 2017

“The primary job of a leader is to serve, empower, and inspire greatness in others.” – Matt Tenney – Mindfulness Monday courtesy of Matt Tenney, author of The Mindfulness Edge

Monday, January 16, 2017

“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising.  Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...

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