30 Jan 2017
“All things being otherwise even relatively equal, the organization with the best emotional climate will win in the marketplace over the long-term every time. The emotional climate of our team starts with the leader’s ability to regulate her own emotions....
23 Jan 2017
“The primary job of a leader is to serve, empower, and inspire greatness in others.” – Matt Tenney – Mindfulness Monday courtesy of Matt Tenney, author of The Mindfulness Edge
16 Jan 2017
“Investing in providing amazing customer service is most likely going to yield a better return, via referrals, than any form of paid advertising. Are your people empowered to delight customers every time they interact with your organization?” – Matt Tenney...