Monday, January 21, 2019
“The happy phrasing of a compliment is one of the rarest of human gifts and the happy delivery of it another.”
– Mark Twain –
Last Friday night my flights were cancelled with 10 hours notice due to a winter storm. Fortunately, an amazing customer service rep at United sprang to my assistance and managed to find a way to get me where I needed to be. She was so amazing that 36 hours later I emailed her supervisor singing her praises. And I felt good.