The world is changing rapidly which means forward-looking leaders are comprehensively reevaluating what role their organization must play for stakeholders. Larry Culp, CEO of General Electric recently summarized this quite succinctly when he said: Increasingly, recruitment and retention is about...
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“We have something that we call freaky… Freaky stands for FRKE… And those four words are something we’ve built our customer service on for probably more than 15 years.” – Monika Lütke-Daldrup, LEGO Director of Customer Engagement – Customer service can...
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“Simplicity is ultimately a matter of focus.” – Ann Voskamp – There are only ten weeks between now and the end of the year which means that now’s the time to focus. To help rein in your squirrel-chasing tendencies, Click...
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