82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting,...
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“Hard pressed on my right. My center is yielding. Impossible to maneuver. Situation excellent. I am attacking.” – Marshall Ferdinand Foch at the Battle of the Marne, attributed – Thinkful Thursday is courtesy of the Army Heritage Center Foundation
As the Brits say, “Mind the gap.” Your organization most likely has an “accountability gap” that’s created a gulf between what employees expect from their leaders and the leaders’ actual, measurable performance. Only 52% of those surveyed were satisfied with...
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