When you conduct terminations, “firing people in humane and caring ways is best for the organization, the people doing the firing, and those who are sent packing.” This wisdom comes courtesy of Dr. Robert Sutton, who has found that leaders who...
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82% of your customers will stop doing business with you after only one bad experience. This is one key takeaway from Mary Meeker’s Internet Trends 2017, a must-read annual report for leaders (that’s you!) doing business in an era of unrelenting,...
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Wednesday evening, the world lost musical icon Chris Cornell, frontman of Soundgarden, Audioslave and Temple of the Dog. That same night, shortly before Chris’s passing, Twitter co-founder and entrepreneur Biz Stone shared his definition of success with the Lancaster Chamber of...
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