“Speak last… When we speak first, we can create unconscious boxes from which people might not feel safe deviating. By making the effort to get team members talking before we share any of our own thoughts, we ensure that we...
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“When people know that we trust them and even expect them to make decisions without our input… we are freed up to focus our energy on higher-level and more strategic aspects of our work, and on serving the members of...
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Next week you’re going to stop doing something. It’s going to be hard to do and it’s where most leaders and organizations fall down… because it’s just so much easier to keep saying yes. A wise man once told me...
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