As the Rwandan genocide raged in the spring of 1994, Paul Rusesabagina, assistant general manager of the Hotel des Mill Collines, sheltered over 1,200 refugees from a genocide that claimed between 500,000 and 1 million Tutsi lives. During World War...
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Recently, I found myself in a six-hour holding pattern waiting to board a repeatedly delayed flight. After about three hours into the ordeal, passenger patience had evaporated, and people began to take out their frustrations on the sole gate attendant....
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During a recent exit interview, the departing manager explained that, “the lack of respect employees had for management” was a significant factor behind their leaving. Wow. Let’s talk about this. Variations on this theme often crop up in conversations I...
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