“Evidence suggests that warmth and competence are the two most important traits when it comes to driving brand loyalty, and they predict key outcomes such as net promoter scores and the likelihood to refer a friend.” – Dr. Matt Johnson...
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Today I bring you a thought experiment courtesy of a professional development session I attended this week at the annual Vistage Chair conference. It stuck with me on several levels so now, I gift it to you. To dig in,...
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When you pay attention to how pieces are moving around the Big Board it’s apparent that we’re living through a rapidly changing era that’s simultaneously fascinating and terrifying. The rise (and promise) of Artificial Intelligence. Geopolitical upheaval, shifting demographics and...
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